Privacy Policy

Victory MRCOG (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you use our website, mobile application, and e-learning services (collectively, the “Platform”).

By using the Platform, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use the Platform.

1. Information We Collect

Information you provide

• Account details: email address, password (stored in hashed form), name, and phone number provided during registration or profile updates
• Course access requests: information you submit when requesting enrolment in a course
• Support communications: messages and information you send when contacting our support team
• Device transfer requests: details provided when requesting to move your account to a new device

Information collected automatically

• Device information: a unique device identifier generated by the app, device name, operating system, and platform (iOS or Android) for account security and one-device-per-account enforcement
• Usage data: course progress, video viewing activity, and last active timestamps to deliver and improve the learning experience
• Push notification tokens: if you enable notifications, we store your device's push token to send course updates and access notifications
• Log data: IP address, app version, and diagnostic information collected when you interact with our servers

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Verify your email address during registration
• Process course access requests and manage enrolments
• Deliver video courses and track your learning progress
• Enforce single-device account security
• Process device transfer requests
• Send transactional notifications about your account and courses
• Send push notifications you have opted into
• Respond to support enquiries
• Protect the Platform against fraud, abuse, and unauthorised access
• Improve and maintain the Platform's functionality and security
• Comply with legal obligations

3. Legal Basis for Processing

We process your personal information on the following bases:

• Contract: to provide the services you have signed up for, including course delivery and account management
• Legitimate interests: to secure the Platform, prevent content piracy, and improve our services
• Consent: where required, such as for push notifications
• Legal obligation: where we are required to retain or disclose information by law

4. Content Protection

To protect proprietary course content, the mobile app applies technical measures including screenshot and screen recording prevention on course content screens, encrypted offline storage for downloaded videos, and secure video streaming. These measures are applied in accordance with our legitimate interest in preventing unauthorised distribution of educational materials.

5. How We Share Your Information

We do not sell your personal information. We may share information only in the following circumstances:

• Service providers: trusted third parties who assist us in operating the Platform, such as cloud hosting, video delivery, email delivery, and push notification services. These providers are contractually required to protect your data and use it only for the services they provide to us
• Legal requirements: when required by law, court order, or governmental authority
• Protection of rights: to protect the rights, safety, and security of Victory MRCOG, our users, or the public

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with services. We may retain certain information after account closure where required by law, to resolve disputes, or to enforce our agreements. Course progress data and offline downloads are removed when your course access expires or your account is deleted.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including encrypted transmission (HTTPS/TLS), hashed password storage, secure token handling, and encrypted offline video storage on your device. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data (see our Delete Account page for steps)
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at support@victorymrcog.xyz. We will respond within a reasonable timeframe as required by applicable law.

9. Children's Privacy

The Platform is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

10. International Data Transfers

Your information may be processed and stored on servers located outside your country of residence, including cloud infrastructure used to deliver video content. Where data is transferred internationally, we take steps to ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the Platform or by email where appropriate. The “Last updated” date at the top of this page indicates when the policy was last revised. Continued use of the Platform after changes take effect constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at support@victorymrcog.xyz.